Terms of Trade

Freighting

PlantPlex has a great network of freighting companies who deliver plants New Zealand wide that aim to deliver within 1–2 weeks once purchased. Delivery times and freight charges are subject to change without notice.

Plants will be delivered in a large curtain-side truck and truck drivers will deliver plants within 5m of access, where access is determined at the driver's discretion. Drivers are not responsible for moving plants around a customer's property.

Customers are responsible for organising unloading to and transporting around their property of large and/or bulky plants as required.

Claims and Replacements

All plants are dispatched uninsured and at the buyer's risk. Claims for damages must be made within 3 days of receiving the plants.

Claims for returns or replacements for damaged/dead plants must include proof of purchase in the form of a receipt or invoice and the customer must send a photo of the damaged plant to sales@PlantPlex.co.nz for assessment. Once PlantPlex has verified the claim, we will seek to replace or refund the damaged plants.

After 3 days of receiving the plants, PlantPlex will not be liable for any damage or death that occurs to the plants.

We do not offer refunds or exchanges for change of mind unless agreed upon by PlantPlex and will be up to our discretion and, if agreed upon, customers will be responsible for shipping costs on returns.

PlantPlex take the greatest care to have all plants dispatched true to name but will give no warranty as to growth or description. As we have no control over the environment the trees are planted in, the way they are planted, or the way they are cared for, we do not undertake to replace any failures that occur from incorrect planting, planting in an unsuitable environment, natural weather events, or the trees not being cared for properly.